Eric's First Day

Eric is the new manager for IS Computers, which sells Computers, Fax Machines, Printers, and other mail equipments. The locating is in a actually nice location, with nice carpets. He joined the secure, 6 months back, and was very impressed by the technology. The truehearted has 250 Salesmen, who call the office for entropy about products, availability, prices, etc., which is handled by a team of 40 female instruction assistants. As a call comes in, the red light in previous of the breeding assistant lights up, and the assistant gives the required information to the salesman, very quickly, give her computer. His first impression of the office was that it is running so well, that in that respect is no work for him, as everything went on very smoothly. He soon learnt that he was completely wrong. He got legion(predicate) complaints from the salesmen that the information given about delivery, or product details, were a lot wrong. Further, they had to attend on the line for 15 – 20 proceeding ahead their call was handled, and the assistants were rude on the phone. As they were in front of client, it do a bad impression on the clients. As Eric tried to learn more about Problem, he ready that there were very high hiteeism and turnover.

20 – 25 % of the assistants were absent on any day, (especially on Mondays and Fridays) and they had to use brief workers, who made even more mistakes. He likewise give that assistants were idling on the jobs, as they had found a way of life to engaged out the machine, and take to task to their colleagues. If a supervisor w as near, they would pretend to talk to a sal! esman. He tried to agnise the problem; 1. The hours were a problem, as the company policy was 8.30 – 5.00, and many ladies involveed plastic timings. But then the company had a third estate policy, and didn’t want to change it for one branch. 2. He also conception maybe the work is difficult, so mistakes are made. peradventure they sire’t have skills. But then he thought, that the...If you want to get a full essay, order it on our website: BestEssayCheap.com

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