Siebel Analysis

Siebel Case abridgment3 Problem Statement3 Key Issues3 Alternatives4 short Alternatives4 Long-term Alternatives4 Recommendations5 short Recommendation5 Long-Term Recommendation6 queers:7 express 1: Sales transition (Problematic Area in reddish & YELLOW):7 break 2: SODA Analysis:8 video display 3: Alternatives Advantages and Disadvantages:9 Exhibit 4: Alternatives Advantages and Disadvantages (Contd):10 Siebel Case Analysis Problem Statement Siebel is set about an uphill affair of reaching an aggressive market dispense goal season balancing it with the right client operate appropriate to give up the momentum. Protech, one of Siebels samara customers is complaining that their sou-sou-east implementation has taken a clop for the worse and is impenetrable to pull the plug. Siebel needs to effectively defy the problem, and put up a get well intent for Protech. Not whole that, Siebel needs to think through holistically if they wad focus on m arket share to a greater extent than customer satisfaction and if so, whether the authoritative post structure is suitable to fall upon its goals. The problem is more complicated by the fact that Siebels IPO is nigh the corner.

Key Issues Issues raised by Protech, til now though come along to be a one understructurecelled case, brings up approximately of the key critical issues in Siebels growth and phone line strategy. * Siebels senior management does non seem to have visibility into the implementation of its software in some of its key customers. This is unvarnished in the Protech case, where Siebel did non subsist the issue until it was escalated directly t! o him. * Siebel does not have much check up on of convey and implementation activities. Freeman who is not an existing channel confederate is chosen by Protech. Freeman overlooked dual step in the whole implementation process (Please advert to Exhibit 1 for details) * Siebel can achieve the scalability required in name of selling and implementing SSE as rapid as it can to attain Market Share...If you want to get a bounteous essay, order it on our website: BestEssayCheap.com

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